Since its establishment in 1964, ELARABY has grown from a joint stock family enterprise to one of the largest industrial and commercial corporations in Egypt, the Middle East and Africa. ELARABY operates through 16 commercial, industrial, medical, and service companies, in four different governorates with 26 industrial facilities, and 2 hospitals. In 2020, ELARABY’s workforce exceeded 40,000 employees. ELARABY’s brand portfolio consists of 16 global brands with 25 product categories and more than 4,000 variations. With regards to the domestic and international markets, ELARABY’s figures continue to grow by exporting to over 60 countries across the globe. In the domestic market, one of ELARABY’s strongest assets is the vast distribution network, that consists of more than 3,000 sales partners and 20 branded stores; backed by more than 600 after-sales service centers. In a society consisting of more than 100 Million Egyptians who trusted ELARABY over the years, ELARABY gives back to the community through implementing and adopting various developmental projects, in education, healthcare, environmental well-being, and social solidarity.
Job Purpose
Responsible for communicating between the activities and units of the customer service group to simplify the presentation of work procedures and technical and administrative developments for the employees of the group
Job Responsibilities
Coordination with department managers and beyond the group's activities regarding the publication and announcement of work procedure updates to begin their implementation.
Publishing work procedure manuals, operating instructions and regulations on the group's activities to raise the awareness of the group's employees and inform them of technical and administrative developments.
Preparing educational materials for the various programs used by the customer service group activities to ensure that the information reaches its users in a simplified way.
Send and publish updates, concepts and new terms directly and continuously to the workers of the group's activities to start working on these updates and standardize the concepts in the group.
Release a bi-monthly video on customer service group news and what has been achieved to enhance and strengthen the affiliation of the group's employees .
Conducting various opinion polls on the group's activities and analysing its results to draw the opinions of the group's staff in the application of any new procedures.
Coverage of conferences and important events in the group to document them and to support the engagement of employees to their workplace.
Qualifications
Bachelor's degree in any relevant field.
1-2 years of experience in related field.
Good communication skills..
Proficient with MS Office programs.
Familiar with the principles of using photo and video editing software such as Adobe After Effects.
Have previous Experience in content writing.
EL ARABY Group is an equal opportunity employer and applies fair employment practices through the interviewing and selection process.
