اكتشف مؤسسة مصرفية قادرة على تحقيق طموحاتك وتطلعاتك / وظائف بنك المشرق 2022
لقد إستطاع المشرق، منذ بداياته في عام 1967، أن يقدم بنجاح منتجات مصرفية وخدمات مالية مبتكرة إلى ملايين العملاء في المنطقة، فضلاً عن ذلك فقد عزز أيضاً من حجم الفرص الوظيفية للكثير من الأفراد الطموحين الذين يبحثون عن فرصة عمل في بيئة مليئة بالتحديات والمكافآت.
مثال على ٱحدى الوظائف المطلوبة فى وظائف بنك المشرق 2022
Job Purpose
Conduct training / Induction programs for all DBC staff, design program for inbound/outbound team that cover all the bank service & products. The training should include all the bank applications and systems that are used in the DBC. Ensure that all the DBCs are fully aware of the bank products / Services and applications.
Key Result Areas :
Provide full induction & onboarding sessions to all DBC new joiners.
To provide profound product & system training to new joiners.
To conduct certification tests for all new joiners after training.
To provide new joiners with all system access required.
To provide coaching support to the PBAs, Telesales officers, Team leaders Internal control & Quality team.
To set the overall training structure for the whole unit.
Regular control over products /Services / Sales knowledge & process.
To coordinate with the HR department & Call center manager in designing & reviewing orientation sessions and external training for the PBAs,Telesales officers, and team leaders.
To design and prepare training / instructional materials, teaching aids and devices.
To assess staffing and interview new PBAs & telesales officers when needed.
To act as a point of contact between DBC & Product managers in terms of updating PBAs , Telesales officers, and team leaders on new products.
To act as a point of contact between DBC & marketing department to update the call center, Telesales with all promotions and campaigns.
Conduct specialist programs for the DBC staff in areas of skills development.
To deliver presentations or training using acceptable methods and techniques.
To manage the evaluation process during and after the training.
To Conduct regular on-the-job training and desk rides with DBC staff.
To assess the sitting call quality standards and call quality process and monitoring when needed.
To assess in setting the DBC key performance indicators.
To report back all the training, evaluation reports, analysis, call monitoring evaluation to the line manager.
Key Result Areas
Knowledge, Skills and Experience :
University graduate (Preferably with some accounting/Banking or math component.
Min 4 to 5 years experience in call center / Customer service.
Excellent presentation & communication skills.
Knowledge of the efficient working of flexcube, select, AFS & all other DBC applications.
Full knowledge of the bank’s products, processes, and services.
Positive attitude.
To be able to speak clearly, concisely, and effectively; listen to, and understand, information and ideas as presented verbally.
قدم الآن على اكتر من 40 وظيفة فى وظائف بنك المشرق 2022 من هنا
