Job description
About HSBC:
HSBC is one of the world’s leading banks, with a network covering 67 countries and territories. Our global reach means we offer many ways for you to develop your career. We offer an inclusive, values-led culture, tailored learning and development programs and competitive benefits. We have roles in retail, commercial, investment and private banking and a range of operational and functional teams.
Role Overview:
To provide a high quality, customer driven service by pro-actively identifying and addressing customer needs in order to assist HSBC in the achievement of its plan.
To assist all customer types covering Premier, Advance, Mass and Commercial Banking and assisting associates with approvals over their limit.
Duties & Responsibilities:
Providing a personalized, friendly and efficient cashiering service
Provide exceptional, efficient counter service for all customer segments, Retail Banking and Wealth Management (RBWM), Premier and Corporate
Pro-actively encouraging new and existing customers to register for, and use, alternative delivery channels e.g. Personal Internet, Banking/self-service equipment for routine queries/transactions
Making effective customer contact to identify and address customer needs by actively promoting relevant bank solutions, referring on as appropriate
Updating customer profile screens with details of customer contact
Work closely with sales floor team to make effective referrals
Complete declarations forms properly and obtain clear and meaningful explanations on the source of funds
Be alert to customers who frequently visit the Bank to execute small transactions and advise his/her supervisor
Comply with policy and regulations to get satisfactory audit report with nil repeated recommendations
Abide by Group and Local procedures; Know Your Customer (KYC) requirements; Money laundering deterrence and audit recommendations
Requirements
Experience & Qualifications:
Knowledge / Experience
Knowledge of cashiering procedures and regulations
Ability to complete all levels of transactions for all segments of customers
Knowledge of core products, account opening systems and Customer Relationship Management system
Knowledge of all branch operational procedures
Money Laundering Awareness Certificate held
Knowledge of Financial Services Act (FSA) and Consumer Credit Act (CCA) implications
Understanding of scored lending
Skills
Strong interpersonal and empathy skills
Good decision making skills and proven ability to deliver accuracy and efficiency
Qualifications
Attain appropriate franchise level for the role as per the Professional Standard Scheme (or equivalent)