The U.S. Mission in Cairo/Egypt is seeking eligible and qualified applicants for the position of Customer Service Representative in the Management section in Cairo/ Egypt. The work schedule for this position is Full Time 40 hrs. per week.
Start date: Candidates must be able to begin working within a reasonable period of time of receipt of agency authorization and/or clearances/certifications or their candidacy may end.
Depends on business need.
Duties
Incumbent ensures that resources management sub-sections meet standards in the delivery of services to customers.
Incumbent responds to requests and serves as liaison to individual sections, vendors and contractors, coordinates tasks and ensures that standards in the delivery of services are met.
Directly reports to the Management Officer and is reviewed by the Management Counselor.
The Customer Support Center (CSC) supports approximately 400 American direct hires and their families as well as more than 1400 locally employed staff and has offices in multiple locations – the Chancery (Cairo I / Cairo II office tower buildings), ESSA (Embassy Support Services Annex), US-AID Maadi Office)
Qualifications and Evaluations
- Requirements:
EXPERIENCE:
Three years administrative experience in a customer-service oriented office environment.
JOB KNOWLEDGE:
Thorough knowledge of administrative office procedures. Familiarity with IT services providers (mobile, Internet) and installation requirements.
Knowledge of local practices relevant to a wide range of services available to The Customer Support Center (CSC) customers.
- Education Requirements:
Education:
Completion of Secondary School is required.
- Evaluations:
LANGUAGE:
Level III (Good Working Knowledge) of English Speaking/Reading/Writing is required. (This may be tested).
Level III (Good working Knowledge) of Arabic Speaking/Reading/Writing is required
SKILLS AND ABILITIES:
The position requires a high degree of technical ability, knowledge of Microsoft Office 365, Cloud applications and excellent interpersonal skills.
Must remain tactful and professional in a fast-paced environment.
Must be able to juggle a multitude of varying, often time sensitive tasks and quickly adapt to changing circumstances.
EQUAL EMPLOYMENT OPPORTUNITY (EEO): The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.
- Qualifications:
All applicants under consideration will be required to pass medical and security certifications.
