وظيفة خدمة عملاء في ـ Bnaia

Shahd Khalid

اخر تحديث :

وظيفة خدمة عملاء في ـ Bnaia

نوع العمل:

عمل جزئي

الخبرة:

0-1 سنة

الراتب:

غير محدد

الموقع:

مصر

الموقع:

المعادي

اسم الشركة:

Bnaia.com

وصف الوظيفة:

▪️الرد على استفسارات العملاء حول المنتجات أو الشركة.

▪️إدارة المكالمات الواردة والصادرة للعملاء والاستفسارات (باللغة العربية).

▪️متابعة شكاوى العملاء والقضايا عند الحاجة.

▪️الاحتفاظ بسجلات المكالمات والمبيعات وتدوين المعلومات المفيدة.

▪️المتابعة عن طريق البريد الإلكتروني والرد على الاستفسارات.

▪️الرد على استفسارات العملاء أو توجيهها إلى القسم المناسب.

▪️الرد على المحادثات المفتوحة عبر وسائل التواصل الاجتماعي.

» اقرأ المزيد: وظيفة سوشيال ميديا في ـ Neqabty

متطلبات التدريب:

▪️المؤهل الدراسي: الخريجون.

▪️القدرة على العمل بنظام الورديات المتغيرة.

▪️مهارات جيدة في اللغة الإنجليزية.

▪️قدرات تنظيمية ممتازة وإدارة الوقت.

▪️خبرة في خدمة العملاء أو دور مشابه.

▪️الخبرة في المبيعات أو خدمة العملاء تعتبر ميزة إضافية.

▪️العمل بروح الفريق.

▪️8 ساعات عمل يومياً.

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