وظيفة خدمة عملاء في ـ DHL

Shahd Khalid

اخر تحديث :

وظيفة خدمة عملاء في ـ DHL

نوع العمل:

دوام كامل

الخبرة المطلوبة:

من 0 إلى 1 سنة

الراتب:

غير محدد

الموقع:

مصر

الوصف الوظيفي

هل تمتلك مهارات تواصل قوية وقدرة على حل المشكلات؟ هذه فرصتك للانضمام إلى فريق DHL والقيام بدور حيوي في دعم عملائنا وضمان تجربة سلسة في تخليص الشحنات الجمركية.

ستكون مسؤولاً عن التعامل المباشر مع العملاء لحل مشكلات التخليص الجمركي، والتنسيق الفعّال مع محطات DHL الأخرى لتحقيق أعلى درجات رضا العملاء.

من خلال الوصول إلى الأنظمة المتخصصة مثل DCC، DCE، CIA، GIA، وGEMA، ستقوم بإبلاغ العملاء بوصول الشحنات وتحديث حالة الشحن وتأكيد إتمام التخليص الجمركي.

كما ستعمل على جمع البيانات الدقيقة والمحدثة من العملاء عبر الهاتف أو البريد الإلكتروني لتسريع الإجراءات الجمركية، بالإضافة إلى التنسيق مع الجهات الجمركية لحل أي خلافات متعلقة بالرسوم أو الشحنات العالقة.

متطلبات الوظيفة

▪️حاصل على درجة البكالوريوس

▪️مهارات تواصل قوية وبناء علاقات

▪️اهتمام عالٍ بالتفاصيل ودقة في العمل

للتقديم على الوظيفة: [اضغط هنا]

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